To participate in the HEATING & COOLING INCENTIVE you will need:

• A computer with a high speed modem
• A high speed internet connection
• Minimum of Windows 98 and Internet Explorer 5
• A printer
• A valid email address

1. Contractor Registration
2. CSR Contractor Resource and Orientation site  http://www.hraiheatingcoolingincentive.ca
3. Contractors Log In Consumer Look Up
4. ARI Directory http://www.ahridirectory.org/ahriDirectory/pages/home.aspx

There are three steps to registering for the 2012 HEATING & COOLING INCENTIVE:

1. Complete the on-line registration form
2. Complete the online contractor orientation
3. Forward the following documents to HRAI:
   • 313A or 313D licenses for each technician
   • TSSA registration certificate
   • Gas fitters 1 or 2  and/or, oil burner 1 or 2 technical license for each technician
   • Proof of $2 million liability insurance
   • Proof of Automobile Insurance
   • Letter of clearance from WSIB (Unless Sole Proprietor)
   • Signed Contractor Participation Agreement

Before you begin, make sure you must have the following on hand:

• A list of all of the users that will enter claims on the system and their email addresses.
• A list of all the technicians with your company and their licensing numbers.

To Register:

1. Please go to: 
2. DO NOT enter any information on the Participating Contractor LogIn you must register for the 2012 program first.
3. Click on “here” where it indicates “For contractors who wish to participate in the 2012 program………”
4. Scroll down to the New Contractor Account Information section.
5. Complete all mandatory fields (*) including your first name and last name.
6. Click in the Technician box and add your technicians plus their applicable license information.
7. In the Users section you will notice that you have already been set up as a user. You can edit your user profile and create other users.
8. When you have entered all users, click “Enroll Now”. Your company’s Contractor # will be assigned by HRAI once you have completed this portion of enrollment.
9. The 2012 Program Orientation is ready for you to log in and complete. The website address is: http://www.hraiheatingcoolingincentive.ca. (Ensure that you choose “Click Here” in the second paragraph to register that you are taking the orientation. When you have completed the Orientation HRAI will receive conformation.
10. Once you have completed the online registration of your company’s profile, forwarded  all copies of documents requested and completed the 2012 Orientation, you will then receive an email with your log in credentials for the online system.

Before you begin, make you must have the following on hand:

• Your four digit Contractor # and password from the COOL SAVINGS REBATE Program (if you do not know your call HRAI at 1-888-267-2231 ext 236).
• A list of all of the users that will enter claims on the system and their email addresses.
• A list of all the technicians with your company and their license numbers.

To Register:

1. Please go to: 
2. DO NOT enter any information on the Participating Contractor LogIn you must register for the 2012 program first.
3. Click on “here” where it indicates “For contractors who wish to participate in the 2012 program………”
4. Under the Existing Contractors section, enter your four digit Contractor #. YOU DO NOT HAVE TO ENTER “hrai” before the number.
5. Enter your Password (in lower case).
6. Scroll down to review the New Contractor Account Information
7. Complete any mandatory fields (*) including your first name and last name.
8. Click in the Technician box and add your technicians plus their applicable license information.
9. In the Users section you will notice that you have already been set up as a user. You can edit your user profile and create other users.
10. When you have entered all users, click “Enroll Now”
11. You should then receive an email message outlining the next steps required to complete your registration process.

On  the first screen of the online orientation you must follow the click here link and enter your name, contractor ID, if it has been assigned, and your email address. You must then complete the orientation. You must answer review questions at the end of each section and the system will not show your orientation session as complete if all screens have not been viewed.

The contractor participation agreement can be downloaded at:

Contractor registration documents should be mailed to:

        HRAI, OPA Registration
        2800 Skymark Ave. Bld. 1 Suite 201
        Mississauga, Ontario, L4W 5A6

Call HRAI at 1-800-267-2231 ext 236.

Two business days

No. You may only complete submissions for customer installations that occur on or after the date that you are approved.

You will receive an email with you user name and password.

Contractor Administrator – can add users and technicians and reset passwords. Each contractor company can only have two Contractor Administrators.

Data Entry – can enter incentives and edit and submit incompleteincentives.

Technicians – cannot enter, edit or see incentives on the system. When they are entered into the system their name will appear on the drop down list of technicians. Please note that their name will only appear in the drop down list if they have a license for the service performed, either C of Q for air conditioning replacements or a gas fitters or oil burner license for furnace replacements.

On the contractor login page, click on “Forgot Password?” and enter your username and contractor ID. You will receive an email with instructions on how to reset your password.

If you are set up in the system as a Contractor Administrator you can add users. Log onto the system with your contractor ID, user name and password. Select the “Contractor Profile” on the left side menu. Click the add user button and enter the user name and email address.

If you are set up in the system as a Contractor Administrator you can add technicians . Log onto the system with your contractor ID, user name and password. Select the “Contractor Profile” on the left side menu. Click the add technician button and enter the technicians name and license numbers.

You must then submit a copy of the technician’s license to HRAI. Once they have been received and verified by HRAI the technician will be activated.

No, only technicians with 313A or 313D and or gas fitters or oil burner license are accepted.

You go to the HEATING & COOLING INCENTIVE web page (not yet available) and log on as a participating contractor. Once logged in click on “Incentive Submission”

Yes, click on “Save until Submitted” at the bottom of the form

This incentive includes businesses that install residential type equipment. This field is available so that the incentive cheque will be made out to the business name, not an individual.

If you are completing the incentive submission for a homeowner leave this field blank, DO NOT put your company name in the “Business Name” field.

If your customer has no email address or does not want to use email leave this field bank. Once you submit the claim for consumer approval you will have to print the claim out and deliver to your customer for them to sign. (Ensure your pop-up blocker on your browser is turned off for this site prior to attempting to print.)

Never put your email address in this field. Any claims with contractor email address will be declined.

If you repeatedly get an error indicating the postal code is not valid, try double clicking on the Postal Code Validation icon located just to the right of the postal code box. You can then choose the correct street, you will only have to add the house number.

For the equipment being replaced you do not have to enter the serial number, it is not a required field. For the Brand and Model you only have to enter one or the other. We are assuming that you would be able to determine either the brand or model. If you don’t know enter your best guess for one of the fields.

If you cannot determine the SEER level of the existing equipment, enter your best guess as to what it would be.

Replacing a window air conditioning system with a central air conditioning system DO NOT qualify for incentives. The existing system must be a central air conditioning system.

The correct sizing of HVAC equipment has a significant effect on the energy efficiency of the system. Heat gain/loss calculations must be completed and acknowledged on the claim form. The calculations do not have to be submitted but the contractor must keep them on file, and produce them if ever audited. You may be required to show how you sized the equipment and that it is appropriate for the installation.

In order for some Central Air Conditioning Systems to meet the SEER and EER requirements of the program, they must be installed with a specific furnace model. If the ARI number requires a furnace, the online submission rebate form will indicate this and show an abbreviation of what the model number should be selected from the qualifying furnace drop down.

If the furnace model does not match the required furnace model the claim will be declined.

If your customer has more than one replacement furnace or air conditioning system installed, each system will have to be submitted on a separate submission form and each submission will be assigned a separate rebate ID number.

Some tips for finding ARI numbers

• The recommended link to search out an AHRI number is, http://www.ahridirectory.org
• You do not need to type information into all of the fields to produce results. Type in the first three letters of the A/C's model number in the Outdoor Unit Model Number field found in the right hand side of the page. The site uses an * if a number is not relevant or repeats itself when posting models. If you type in a digit where it has a * it will not provide any results.
• You should get several pages of results listing evaporator coils that are matched with that cooling unit.
• YYou can simply choose the, Export button at the top left hand side of the page. The site will then dump the data found into an excel file that you can search through to find a package that works for your installation.
• You can also go through the results pages until you find the coil that was installed. If you get too many results, choose the Modify button at the top right hand side of the page. Your original information entered will remain in the Cooling unit field. You can then type in the first two (or three) letters of the coil in the Indoor Unit Model Number field. Hit ENTER again, you should find this reduces the number of results produced.

If a furnace model number is listed in the furnace column it means that model of furnace is required for the system to meet the ratings listed. If you did not install a new furnace you will need to find an AHRI number that only reflects your condenser and coil installed.

Only technicians that have a valid license for the service being performed, (313A or 313D for air conditioning systems and/or Gas fitters 1 or 2 for gas furnaces) will be displayed. If you checked off for an air conditioning rebate only those technicians registered with a 313A or 313D will be listed on the drop down menu.

If the air conditioning fields do not populate the ARI number is not valid or does not qualify for the program. If the ARI number is new, it may not have been loaded yet, contact HRAI.

You can only cancel claims that have been saved and are in an incomplete status. If you need to cancel a claim in any other status please send an email to (not yet available) with the incentive ID #, first and last name, postal code of the customer in the subject line and ask for the claim to be deleted.

If the claim is pending you can change it online or your customer can change it via the consumer look up page. Your customer can also call the consumer call centre at 1-877-797-9473.

If the claim has been submitted send an email to (not yet available) with your customer's incentive ID, last name and first name and postal code. In the body of the email request that the consumer name be changed.

When one of your customer’s claims in declined they will receive an email, if they supplied an email address, from the OPA explaining why it was declined. A letter is also sent to by regular mail to all consumer regardless if they have an email address or not.

By logging into the online system you can click on the “job status” link on the left hand menu you can see all of your incentives and their status. You can also click on the incentive ID number and see the incentive form.

If the claim was declined, the rejection reason will be listed near the bottom of the form. Also, if there is an asterisk beside the incentive ID number, there is a resubmission associated with that claim.

Claims are usually declined for one of two reasons: the invoice and/or claim form was not submitted or is missing information or the information on the claim form does not match what is on the invoice.

If you need to provide a new invoice with corrected information, it can be sent directly to the incentive service provider with the incentive ID clearly indicated. Invoices can be sent:

• By mail to: PO Box 10099, Winona, ON. L8E 5R1
• By Fax: 1-866-945-6474
• Email: Scan the invoice and email to (not yet available)

If the online claim needs to be updated and it is pending you can go back in and change it yourself. If it is in a submitted or declined status, please send an email to (not yet available), with the incentive ID #, first and last name, and postal code of the customer in the subject line. Explain what you need updated and you should see changes within ten business days.  
 

Check to see if there is an asterisk beside the incentive ID on the job status screen. If there is an asterisk then that incentive has a resubmission associated with it and a new incentive ID has been assigned. By clicking on the incentive ID you can open the claim form. Near the top of the form there will be a section showing all the resubmissions associated with that incentive.

The status of the original incentive will not change, it will remain declined, the updated status will be reflected in the status of the resubmission.

If you have entered the wrong ARI number and the claim in declined you can request that it be changed. Send an email to (not yet available) and request that they make the change to the incentive form.

If the claim is pending you can change it online or your customer can change it via the consumer look up page. Your customer can also call the consumer call centre at 1-877-797-9473.

If the claim has been submitted send an email to (not yet available) with your customer's incentive ID, last name and first name and postal code. In the body of the email request that the consumer name be changed.